Wells Fargo Refuses to Reimburse Customer After $13,000 Lost to Bank Fraud – How the Customer Finally Forced a Refund

Wells Fargo reportedly refused to reimburse a customer who lost thousands of dollars to scammers posing as the banking giant’s employees.

Houston resident Sharon Schoolcraft says she lost $13,000 after receiving a call from someone claiming to be working at Wells Fargo, reports FOX 26.

Schoolcraft says the caller alerted her to possible fraudulent charges made to her account, a facade made believable by the fact that the scammer knew about recent charges she had legitimately made.

The scammer subsequently told Schoolcraft that someone would come to her home to cut up or collect her cut-up Wells Fargo debit card.

Similar scams have affected other Wells Fargo customers. Recent reports suggest a trend of scammers convincing the bank’s customers that their accounts are at risk, tricking them into giving up their PINs, cutting up their bank cards and then meeting someone in person to hand over the cut-up cards so the thieves can either withdraw funds or transfer money out of the accounts.

In previous instances, when requesting a refund from the bank, the victims were denied by Wells Fargo. However, the bank’s decision changed when the media investigated the matter.

Similarly, Wells Fargo only agreed to refund Schoolcraft her stolen $13,000 after the media got involved.

Says Schoolcraft,

“I’m so super stoked, it’s going to mean a lot to me. I can pay back the person I had to borrow money from. I can get my bills back on track. Thank you.”

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